At Simba Capeman, we want you to have a satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward Refund Policy outlined below:
Eligibility for Refund
We accept refund requests under the following conditions:
a. You received a damaged or defective book.
b. The book you received does not match the description on our website.
c. You received the wrong book.
d. You have changed your mind about the purchase within the specified return period.
Return Period
You have 3 calendar days from the date of delivery to initiate a refund request. Please ensure that the book is returned within this time frame to be eligible for a refund.
How to Initiate a Refund Request
To initiate a refund request, please follow these steps:
a. Log in to your account on our website.
b. Go to the “Order History” section and locate the order containing the book you wish to return.
c. Click on “Request Refund” next to the corresponding order.
d. Choose the reason for the refund request from the provided options and provide additional details, if required.
e. Submit the refund request.
Book Return Process
Upon submitting the refund request, we will review your request and notify you via email regarding the approval or rejection of your refund. If approved, you will receive instructions on how to proceed with the book return process.
Book Condition for Refund
To be eligible for a refund, the book must be returned in the same condition it was received, unless it was damaged or defective upon delivery. Please ensure that the book is properly packaged to prevent any damage during the return shipping process.
Refund Processing
Once we receive and inspect the returned book, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
Non-Refundable Items
Certain items are not eligible for a refund, including but not limited to:
a. E-books and digital products that have been downloaded.
b. Items that are not in their original condition or have been damaged by the customer.
Shipping Costs
Shipping costs for returning the book are the responsibility of the customer, except in cases where the book was damaged or defective upon delivery, or if the wrong book was sent to the customer.
Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at support@simbacapeman.com.
We reserve the right to update or modify this Refund Policy at any time, and any changes will be effective upon posting on this page.